Every job on Locally123 comes with free Job Protection — before/after photos, GPS stamp, customer signature, a cryptographic seal, and more — built specifically to win payment disputes.
100%
Free — No Fees
8
Protection Points
6 mo
Secure Retention
24h
Dispute Support
What's Captured
Every element is designed to answer the specific questions that card networks, arbitrators, and courts look for when evaluating a dispute.
Up to 5 photos before and 5 after every job. Visual proof that the work area condition is documented from start to finish.
Customers sign directly on the technician's device at job completion — a legally meaningful acknowledgment that service was received.
Optional photo of the customer's government-issued ID, confirming the person who received and approved the service.
Precise GPS coordinates captured at the moment of job completion — proving your technician was at the service address.
Every Job Protection record is timestamped down to the second, creating an undeniable record of when service was performed.
Technicians can document exactly what work was performed, parts used, and any observations — your detailed service record.
Payment method, amount, and confirmation status are captured as part of the package — closing the loop on every transaction.
A digital acknowledgment that the customer confirms the service was completed to their satisfaction — captured at the job site.
How It Works
Before you start, open Job Protection from your job screen. Take up to 5 photos of the work area and note the GPS stamp and timestamp.
Do the job. Take up to 5 after photos showing the completed work. Add detailed job notes describing everything you did.
Hand your device to the customer. They sign on-screen and optionally allow a photo of their ID. Mark payment as confirmed.
Tap Save. Everything is instantly sealed with a tamper-evident fingerprint, encrypted, and uploaded to secure cloud storage — accessible for 1 year if needed.
Platform Protections
Beyond the Job Protection record, the Locally123 platform is structured with policies that protect both technicians and customers.
Credit card chargebacks are one of the biggest threats to independent service providers. Your Job Protection record is your strongest counter-argument — photos, a signature, GPS, and a timestamped acknowledgment are the exact items card networks look for when ruling in favor of the merchant.
If a customer disputes service quality or claims the job was not performed, your Job Protection record speaks for itself. Our support team can access the package to assist in resolving disputes fairly and quickly — typically within 24–48 hours.
All users of the Locally123 platform agree to binding arbitration for unresolved disputes as part of our Terms of Service. The Job Protection record provides the documented record that makes arbitration fast, clear, and fair for both parties.
All technicians operate as independent contractors. The Job Protection record reinforces that jobs are performed by verified, on-site professionals — protecting both contractors from unfair liability claims and customers from fraudulent service.
Job Protection records are retained for 1 year from the date of capture and then permanently deleted. This comfortably covers the full window for credit card chargebacks (typically 120 days) and most arbitration timelines. No manual deletion is required — the system handles it automatically.
During the retention window, access is limited to: the technician who created the package, their company owner, and authorized Locally123 administrators. Records are never shared with third parties except when required to contest a formal chargeback or legal dispute.
Customer Experience
When a job is completed, customers receive an immediate in-app confirmation, push notification, and SMS summary — keeping everyone informed and creating a clear paper trail.
A full job summary appears instantly in the app with service type, provider, completion time, and payment details.
A push notification is sent to the customer's device the moment the job status changes to completed.
An SMS with the job summary and dispute instructions is sent — even if the customer doesn't open the app.
"I had a customer dispute a $280 job. I sent the Job Protection record to my bank and the chargeback was reversed in 3 days. I was shocked how fast it worked."
Carlos M.
Locksmith · Miami-Dade
"The before/after photos with the GPS stamp are exactly what the card network asked for. Would have lost $450 without this."
James R.
HVAC Tech · Broward
"My company owner loves it too. We can see the packages for any job and use them if the company ever gets a chargeback on Stripe."
Sofia K.
Garage Door · West Palm
Join Locally123 as a technician. Job Protection is waiting for you on every job — no setup required.