End-User License Agreement & Terms of Service

Effective Date: July 31, 2026

This End-User License Agreement (“Agreement”) is a legal agreement between you (“User,” “you,” or “your”) and Locally123 (“Company,” “we,” “us,” or “our”) governing your use of the Locally123 mobile application and web platform (collectively, the “Service”).

1. Acceptance of Terms

By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, do not use the Service.

You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to this Agreement.

2. License Grant

Subject to your compliance with this Agreement, Locally123 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

This license does not include the right to:

• Modify, adapt, translate, or create derivative works based on the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Remove, alter, or obscure any proprietary notices or labels on the Service
• Use the Service for any unlawful purpose or in violation of applicable regulations
• Sublicense, lease, rent, or otherwise transfer your rights to use the Service
• Use automated systems, bots, or scrapers to access or extract data from the Service

3. Description of Service

Locally123 is a field service management platform that connects customers with service providers, including but not limited to locksmiths, HVAC technicians, plumbers, tow truck operators, and delivery drivers. The Service provides tools for job dispatching, real-time tracking, payment processing, evidence documentation, business management, and customer relationship management.

The Service operates in the following capacities:

• For Customers: Service request submission, real-time provider tracking, secure payment, and review systems
• For Service Providers (Technicians): Job management, navigation, evidence capture, earnings tracking, and professional profile tools
• For Business Owners: Company management, staff coordination, invoicing, payroll, CRM, accounting integrations, and analytics

4. User Accounts & Registration

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate this Agreement, or are used for fraudulent purposes.

5. Third-Party Integrations

The Service integrates with third-party services to provide enhanced functionality, including but not limited to:

• Stripe: Payment processing and merchant services
• Intuit QuickBooks: Accounting synchronization and financial data management
• Twilio: SMS messaging, voice calls, and communication services
• Google Maps / Places: Location services, address autocomplete, and mapping
• Supabase: Data storage and authentication infrastructure

Your use of these integrated services is subject to their respective terms of service and privacy policies. Locally123 is not responsible for the practices or availability of third-party services.

6. SMS / Text Messaging Terms

7. Payments & Fees

Certain features of the Service may require payment. All fees are as described within the Service at the time of purchase. Payments are processed through Stripe and are subject to Stripe's terms of service.

For service providers, Locally123 may charge platform fees, commission percentages, or subscription fees as disclosed during onboarding. Fee structures may be updated with 30 days' notice.

Refunds are handled on a case-by-case basis in accordance with our refund policy. Chargebacks and disputed transactions may result in account review or suspension.

8. Content & Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, software, and the overall design, are owned by Locally123 and are protected by copyright, trademark, and other intellectual property laws.

User-generated content (photos, reviews, messages, documents) remains your property, but you grant Locally123 a non-exclusive, worldwide, royalty-free license to use, store, display, and transmit such content solely for the purpose of operating and improving the Service.

9. Prohibited Conduct

You agree not to:

• Use the Service to facilitate illegal activities or fraud
• Impersonate another person or misrepresent your identity or credentials
• Harass, threaten, or abuse other users of the Service
• Upload malicious code, viruses, or other harmful content
• Circumvent or manipulate the Service's security mechanisms
• Interfere with or disrupt the Service's infrastructure
• Collect personal information of other users without their consent
• Use the Service to send spam or unsolicited communications

10. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. LOCALLY123 DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

LOCALLY123 IS NOT A SERVICE PROVIDER AND DOES NOT EMPLOY TECHNICIANS. WE ARE A TECHNOLOGY PLATFORM CONNECTING CUSTOMERS WITH INDEPENDENT SERVICE PROVIDERS. WE DO NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY TECHNICIANS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCALLY123, ITS OWNERSHIP, PARENT COMPANIES, PARTNERS, AFFILIATES, AND SUBSIDIARIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify, defend, and hold harmless Locally123, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Service, your violation of this Agreement, or your violation of any rights of another party.

12. Termination

This Agreement remains in effect until terminated. You may terminate by discontinuing use and deleting your account. Locally123 may suspend or terminate your access at any time, with or without cause, with or without notice.

Upon termination, your license to use the Service is immediately revoked. Sections regarding intellectual property, disclaimers, limitation of liability, and indemnification survive termination.

13. Changes to This Agreement

We may modify this Agreement at any time by posting the revised version on the Service. Continued use of the Service after changes are posted constitutes acceptance of the modified Agreement. Material changes will be communicated via email or in-app notification.

14. Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising from this Agreement shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.

15. Contact Information

For questions about this Agreement, contact us at: