This End-User License Agreement (“Agreement”) is a legal agreement between you (“User,” “you,” or “your”) and Locally123 LLC, a Florida limited liability company (“Company,” “we,” “us,” or “our”), which operates under the trading name Locally123, governing your use of the Locally123 mobile application and web platform (collectively, the “Service”).
By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, do not use the Service.
You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to this Agreement.
Subject to your compliance with this Agreement, Locally123 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.
This license does not include the right to:
Locally123 is a field service management platform that connects customers with service providers, including but not limited to locksmiths, HVAC technicians, plumbers, tow truck operators, and delivery drivers. The Service provides tools for job dispatching, real-time tracking, payment processing, evidence documentation, business management, and customer relationship management.
The Service operates in the following capacities:
To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that contain inaccurate information, violate this Agreement, or are used for fraudulent purposes.
The Service integrates with third-party services to provide enhanced functionality, including but not limited to:
Your use of these integrated services is subject to their respective terms of service and privacy policies. Locally123 is not responsible for the practices or availability of third-party services.
By providing your mobile phone number, you consent to receive account-related text messages from Locally123, including verification codes, security and login alerts, job and dispatch updates, appointment reminders, and administrative notifications.
Message frequency varies based on your account activity. Message and data rates may apply. Reply STOP to any message to opt out at any time, or reply HELP for assistance. You may also contact us at app@locally123.com. Consent to receive text messages is not a condition of purchase or of use of the Service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for full details.
Certain features of the Service may require payment. All fees are as described within the Service at the time of purchase. Payments are processed through Stripe and are subject to Stripe's terms of service.
For service providers, Locally123 may charge platform fees, commission percentages, or subscription fees as disclosed during onboarding. Fee structures may be updated with 30 days' notice.
Refunds are handled on a case-by-case basis in accordance with our refund policy. Chargebacks and disputed transactions may result in account review or suspension.
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, software, and the overall design, are owned by Locally123 and are protected by copyright, trademark, and other intellectual property laws.
User-generated content (photos, reviews, messages, documents) remains your property, but you grant Locally123 a non-exclusive, worldwide, royalty-free license to use, store, display, and transmit such content solely for the purpose of operating and improving the Service.
You agree not to:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. LOCALLY123 DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
LOCALLY123 IS NOT A SERVICE PROVIDER AND DOES NOT EMPLOY TECHNICIANS. WE ARE A TECHNOLOGY PLATFORM CONNECTING CUSTOMERS WITH INDEPENDENT SERVICE PROVIDERS. WE DO NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY TECHNICIANS.
LOCALLY123 DOES NOT WARRANT THAT ANY FEATURE WILL FUNCTION AS DESCRIBED, BE FREE OF DEFECTS OR BUGS, PRODUCE ANY PARTICULAR RESULT, OR REMAIN AVAILABLE. The Service is under active development and contains, and will continue to contain, errors and defects. You accept that risk as a condition of using the Service. Any feature may fail, behave incorrectly, lose or corrupt data, or be withdrawn, as described in Section 16.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCALLY123, ITS OWNERSHIP, PARENT COMPANIES, PARTNERS, AFFILIATES, AND SUBSIDIARIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST OR UNRECOVERABLE DATA OR RECORDS, REPUTATIONAL HARM, OR AMOUNTS LOST IN A CHARGEBACK, DISPUTE, CLAIM, OR PROCEEDING — EVEN IF LOCALLY123 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCALLY123’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID LOCALLY123 FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). WHERE A FEATURE IS PROVIDED FREE OF CHARGE, NO AMOUNT HAS BEEN PAID FOR IT AND LIABILITY FOR THAT FEATURE IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100) IN THE AGGREGATE.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where such law applies, the exclusions and limitations above apply only to the fullest extent that jurisdiction permits, and nothing in this Agreement limits liability that cannot lawfully be limited. The remaining provisions continue in full force.
You agree to indemnify, defend, and hold harmless Locally123, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Service, your violation of this Agreement, or your violation of any rights of another party.
This Agreement remains in effect until terminated. You may terminate by discontinuing use and deleting your account. Locally123 may suspend or terminate your access at any time, with or without cause, with or without notice.
Upon termination, your license to use the Service is immediately revoked. Sections regarding intellectual property, disclaimers, limitation of liability, and indemnification survive termination.
Reviews, ratings, testimonials, and other user-generated content on the Service are submitted by users and reflect their own opinions. They are not authored, endorsed, adopted, or verified by Locally123.
You agree that any review or rating you submit will be genuine, first-hand, and honest. You may not submit or solicit false, misleading, fraudulent, incentivized, self-authored, or retaliatory reviews or ratings, and you may not manipulate ratings or feedback in any way.
To the maximum extent permitted by law, Locally123 is not responsible or liable for user-generated content, including reviews, ratings, testimonials, photos, and messages. Locally123 may moderate, decline to publish, or remove any content, and may suspend or remove any account that abuses reviews or feedback, at its sole discretion.
The Service uses artificial intelligence and automated systems to power features including an automated text/SMS assistant, in-app chat assistance, automated drafting of invoices, quotes, line items and job summaries, categorization, and routing suggestions. Content you submit may be processed by Locally123 and by third-party AI providers to deliver these features.
AI-generated output may be inaccurate or incomplete and does not constitute professional, legal, financial, medical, or safety advice. You are responsible for reviewing and verifying AI-generated content before relying on or sending it. To the maximum extent permitted by law, Locally123 is not liable for any AI-generated content, suggestion, estimate, or decision.
AI features depend on third-party model providers whose availability, pricing, rate limits, and model versions are outside Locally123’s control and may change or end without notice. AI features may therefore be unavailable, slow, degraded, rate-limited, answer differently over time, decline to answer, or fail to answer at all. A model relied on today may be retired by its provider at any time. Locally123 does not guarantee that any AI feature will answer a call, respond to a message, book a job, capture any detail correctly, or operate at any particular level of quality or availability, and may limit or discontinue any AI feature at any time under Section 16 — including where the cost of providing it is no longer sustainable. Do not rely on an AI feature as the only means of receiving customer contact, booking work, or recording information.
In addition to Section 12, Locally123 may, at its sole discretion and with or without prior notice, warn, restrict, suspend, disable, remove, or permanently ban any account, user, technician, or company, and may remove any content, for reasons including:
Enforcement may include removing content, banning devices and identifiers to prevent re-registration, and forfeiting unused promotional credits. Suspension or removal for cause may occur without refund. These remedies are in addition to any others available to us.
Certain features — including map access and placement, promotional listings, referral benefits, trials, and beta features — may be offered free, on a trial basis, or as a promotion. Except where Locally123 has made a specific written commitment, they carry no guarantee of continued availability and may be changed, limited, priced, suspended, or discontinued at any time without liability. Beta features are provided "as is." Free or promotional access does not create a permanent entitlement.
THIS SECTION APPLIES TO EVERY FEATURE OF THE SERVICE, NOT ONLY FREE, TRIAL, BETA OR PROMOTIONAL ONES. Without limiting the foregoing, it applies to Job Protection and Evidence Capture, artificial-intelligence features (including the AI receptionist, AI Front Desk, chat assistance and automated drafting), the customer map and map placement, job management and dispatch, scheduling, invoicing, quoting and receipts, notifications, integrations, and any other current or future feature, whether provided free or paid.
LOCALLY123 MAY MODIFY, DEGRADE, LIMIT, SUSPEND, OR PERMANENTLY DISCONTINUE ANY FEATURE, IN WHOLE OR IN PART, AT ANY TIME AND FOR ANY REASON, WITH OR WITHOUT NOTICE, AND WITHOUT LIABILITY. Reasons may include, without limitation, cost, the pricing or withdrawal of a third-party service the feature depends on, technical failure, low usage, legal or regulatory considerations, or Locally123’s own business judgment. No feature description, roadmap statement, announcement, screenshot, help article, or marketing material is a commitment to build, continue, restore, or maintain any feature.
Records and evidence. Job Protection, Evidence Capture, job records, photographs, signatures, location data, receipts, invoices, seals, and any exported package (together, "Records") are provided as a convenience and on an "AS IS" and "AS AVAILABLE" basis. LOCALLY123 DOES NOT WARRANT THAT ANY RECORD WILL BE CAPTURED, STORED, RETAINED, COMPLETE, ACCURATE, LEGIBLE, OF ANY PARTICULAR QUALITY OR RESOLUTION, AVAILABLE WHEN NEEDED, DOWNLOADABLE, EXPORTABLE, OR ADMISSIBLE OR PERSUASIVE IN ANY PROCEEDING. Records may be missing, corrupted, unreadable, truncated, delayed, or lost, including as a result of device, network, storage, or software failure.
A tamper-evident seal, where offered, indicates only that a sealed record has not been altered since it was sealed. It is not a certified or trusted timestamp, not a notarization, and not proof of the underlying facts, of what occurred at a job, or of the identity of any person.
Records are retained for one (1) year from capture and are then permanently deleted. Locally123 has no obligation to retain, restore, reproduce, or provide any Record after that period, or after account closure, suspension, or termination.
No reliance for disputes. LOCALLY123 MAKES NO GUARANTEE OF ANY OUTCOME IN ANY CHARGEBACK, PAYMENT DISPUTE, REFUND REQUEST, INSURANCE CLAIM, ARBITRATION, REGULATORY MATTER, OR LEGAL PROCEEDING, AND IS NOT LIABLE FOR ANY SUCH OUTCOME. You are solely responsible for your own record-keeping. If a Record may matter to you, you must download and independently retain your own copy at the time of the job. Do not rely on the Service as your only record.
We may modify this Agreement at any time by posting the revised version on the Service. Continued use of the Service after changes are posted constitutes acceptance of the modified Agreement. Material changes will be communicated via email or in-app notification.
This Agreement is governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.
Any dispute arising from this Agreement shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.
Language. This Agreement is written in English. The Service is offered in additional languages, and any translation of this Agreement, of the Service, or of any notice, description, or help material is provided for convenience only. In the event of any conflict, ambiguity, or inconsistency between the English version and a translation, the English version controls — except where the law of your jurisdiction requires otherwise, in which case the version that law requires controls to the extent of that requirement, and the English version continues to govern every remaining provision.
For questions about this Agreement, contact us at:
Locally123 LLC
3723 E Valley Green Dr, Davie, FL 33328
Email: app@locally123.com
SMS program support: (954) 633-2587 — or reply HELP to any text message
Customer service: 1-844-426-7999
Website: https://locally123.com